Methods of surveying patients' satisfaction
نویسندگان
چکیده
منابع مشابه
Surveying clinical trial participant satisfaction
Methods Using a modified version of the SERVQUAL questionnaire, participants were asked to assign a score to each of 10 service quality factors (SQFs) on a 5 point Likert scale to indicate (i) how important they considered each SQF in relation to their attendance at the clinic & (ii) their actual experience that day. Participants were also invited to describe anything they found particularly sa...
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Growing interest in using consumer satisfaction information to enhance quality of care and promote informed consumer choice has accompanied recent expansions in managed care. This article synthesizes information about consumer satisfaction surveys conducted by managed-care plans, government and other agencies, community groups, and purchasers of care. We discuss survey content, methods, and use...
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Trilateration techniques use distance measurements to survey the spatial coordinates of unknown positions In practice distances are measured with error and statistical methods can quantify the uncertainty in the estimate of the unknown location Three methods for estimating the three dimensional position of a point via trilateration are presented a linear least squares estimator an iteratively r...
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ژورنال
عنوان ژورنال: BMJ
سال: 1997
ISSN: 0959-8138,1468-5833
DOI: 10.1136/bmj.314.7075.227